myVP has been serving clients since 2009, helping them improve their business operations. Owner Terri Harmon spent her career in operational management positions in a variety of different business – both for-profit and not-for-profit. Whether it was a $45 million per year retail store or a start-up not-for-profit, she saw common issues facing these businesses that needed creative and customized solutions.
With an entrepreneurial spirit and a passion for helping business owners and managers become more successful, Terri now leverages her 25+ years of operational problem solving to help myVP clients succeed. Examples include:
Challenge - I need a piece of software to help me run my business better.
Approach – Research available solutions and identified a need in the industry. Helped client research market feasibility of filling that market need with a new SaaS solution. Researched and identified a development partner, managed product development from initial database design to market release. Provided product development and technical support to end-users including full training curriculum and an integrated online help manual.
Challenge - I need to update my website but don’t have a huge budget.
Approach – Identified technical skills available in-house, facilitated redesign of website to highlight brand and trained staff how to update content and manage e-commerce functionality.
Challenge - None of my systems work together and my staff spends all their time updating data in multiple places.
Approach – Outlined necessary business functions, identified integration points for existing systems and recommended new website platform capable of managing multiple operational functions and improving communication with clients.
Challenge – We need to launch a program that communicates with a large number of external stakeholders but is easy for our small staff to manage and track.
Approach – Worked with staff to understand current operational and technical capabilities, created an online data collection form, internal tracking mechanisms and marketing plan to launch the program.
Additional skills that Terri and her team can bring to a project:
- Program development including all aspects of operational support
- Strategic planning and meeting facilitation
- Marketing management including development and implementation
- Web site development and content management
- Training, policy implementation, and systems audits
- Research for all phases business planning
- Sales and customer service management and operational support
- Fiscal budget development and control to achieve financial objectives
- Financial management in both non-profit and for-profit organizations including receivables, payables, payroll and tax compliance
Contact us today to find out how we can help you solve your operational challenges!
